We apologize for the delay. Sometimes, shipping can take longer than expected due to unforeseen circumstances (transport strikes, accidents, COVID-19, etc.). However, you can track your order and see its location at any time. If you still need help tracking your package or have any questions about it, please contact us by email at hello@xoopar-shop.com

First, make sure that your speakers have this technology either on the packaging or on our website.

Please follow this procedure carefully:

1) Turn off both speakers
2) In your phone's Bluetooth settings, unpair (remove) your speakers
3) Turn off Bluetooth on your phones
4) Turn on both speakers at the same time
5) Immediately afterwards, on one of them, press the power button 3 times quickly.
6) Turn your phone back on and pair the remaining speaker with your phone
7) Enjoy your music :)

Here's a video to help you with our Mini Xoopar Boy speakers:

https://youtu.be/sEtVF7XUGCg?t=55

Xoopar is a unique brand. We are proud of our products, which we have been manufacturing in our factories in China since 2008. We manage the design of our products from A to Z, which are then patented, right up to delivery to our individual and professional customers.

We do our best to resolve any issues our customers may have with their online purchases. If you still wish to receive a refund, we can certainly process it, provided the request is made within 30 days of the order date (and the product is returned in good condition). For more information, please read our refund policy .